:root {
  --accent: #FF590D;
  --accent-soft: #FF9A6C;
  --ink: #282828;
  --bg: #F6F6F6;
  --card: #FFFFFF;
  --text: #282828;
  --muted: #8A8A8A;
  --line: #ECECEC;
  --star-off: #E4E4E4;
  --tile-dark-bg: #282828;
  --tile-dark-text: #FFFFFF;
  --radius: 26px;
}
:root[data-theme="dark"] {
  --bg: #141414;
  --card: #222222;
  --text: #F6F6F6;
  --muted: #9A9A9A;
  --line: #333333;
  --star-off: #3A3A3A;
  --tile-dark-bg: #F6F6F6;
  --tile-dark-text: #282828;
}

* { box-sizing: border-box; -webkit-tap-highlight-color: transparent; }
html, body { margin: 0; }
body {
  background: var(--bg);
  color: var(--text);
  font: 16px/1.4 -apple-system, BlinkMacSystemFont, "SF Pro Text", "Inter", "Segoe UI", Roboto, sans-serif;
  -webkit-font-smoothing: antialiased;
}
button, textarea { font: inherit; color: inherit; }
.hidden { display: none !important; }
.muted { color: var(--muted); font-weight: 400; }
.small { font-size: 13px; }

.view { max-width: 520px; margin: 0 auto; padding: 12px 12px 110px; animation: fade .25s ease; }
@keyframes fade { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }

/* Бенто-сетка */
.bento { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.span-2 { grid-column: span 2; }
.card {
  background: var(--card);
  border: 0;
  border-radius: var(--radius);
  padding: 18px;
  text-align: left;
  min-width: 0;
}
.card-title { font-weight: 600; font-size: 15px; margin-bottom: 12px; letter-spacing: -.01em; }

.hero {
  background: linear-gradient(135deg, var(--accent) 0%, var(--accent-soft) 100%);
  color: #fff;
  padding: 24px 22px 26px;
  position: relative;
  overflow: hidden;
}
.hero::after {
  content: ""; position: absolute; right: -40px; top: -40px; width: 160px; height: 160px;
  border-radius: 50%; background: rgba(255, 255, 255, .14);
}
.hero-dark { background: linear-gradient(135deg, #282828 0%, #3c3c3c 100%); }
.hero-dark::after { background: rgba(255, 89, 13, .35); }
.eyebrow { font-size: 12px; font-weight: 600; letter-spacing: .06em; text-transform: uppercase; opacity: .85; }
.eyebrow.light { opacity: .6; }
h1 { margin: 10px 0 8px; font-size: 30px; line-height: 1.08; letter-spacing: -.03em; font-weight: 700; }
.hero-sub { margin: 0; font-size: 14px; opacity: .9; max-width: 85%; }

/* Звёзды */
.rating-card { text-align: center; }
.rating-card .card-title { text-align: left; }
.stars { display: flex; justify-content: space-between; gap: 4px; max-width: 320px; margin: 0 auto; }
.star {
  background: none; border: 0; padding: 0; cursor: pointer;
  font-size: 46px; line-height: 1; color: var(--star-off);
  transition: transform .15s ease, color .15s ease;
}
.star.on { color: var(--accent); }
.star:active { transform: scale(.88); }
.star.pop { animation: pop .3s ease; }
@keyframes pop { 50% { transform: scale(1.25); } }
.rating-label { margin-top: 10px; font-weight: 600; color: var(--muted); min-height: 22px; }
.rating-label.set { color: var(--accent); }

/* Менеджеры */
.chips { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.chip {
  border: 1.5px solid var(--line); background: transparent; border-radius: 16px;
  padding: 12px 10px; font-weight: 600; font-size: 15px; cursor: pointer;
  display: flex; align-items: center; gap: 8px; transition: all .15s ease;
}
.chip .avatar {
  width: 28px; height: 28px; border-radius: 50%; flex: none;
  display: grid; place-items: center; font-size: 13px; font-weight: 700;
  background: var(--bg); color: var(--text);
}
.chip.unknown .avatar { font-size: 15px; }
.chip.on { border-color: var(--accent); background: rgba(255, 89, 13, .08); color: var(--accent); }
.chip.on .avatar { background: var(--accent); color: #fff; }

textarea {
  width: 100%; border: 1.5px solid var(--line); border-radius: 16px; background: var(--bg);
  padding: 12px 14px; resize: none; outline: none; font-size: 15px; transition: border-color .15s;
}
textarea:focus { border-color: var(--accent-soft); }
.hint { color: var(--accent); }

/* Загрузка */
.upload { display: flex; align-items: center; gap: 14px; cursor: pointer; position: relative; overflow: hidden; }
.upload .card-title { margin: 0; }
.upload-icon {
  width: 44px; height: 44px; border-radius: 14px; flex: none; display: grid; place-items: center;
  background: rgba(255, 89, 13, .1); color: var(--accent); font-size: 22px; font-weight: 600;
}
.upload-preview { display: none; position: absolute; inset: 0; width: 100%; height: 100%; object-fit: cover; }
.upload.has-file .upload-preview { display: block; }
.upload.has-file::after {
  content: "✕ убрать"; position: absolute; right: 10px; bottom: 10px; z-index: 1;
  background: rgba(0, 0, 0, .6); color: #fff; font-size: 12px; padding: 4px 8px; border-radius: 10px;
}
.upload-square, .toggle-card { flex-direction: column; align-items: flex-start; gap: 6px; min-height: 150px; }
.upload-square .upload-icon { margin-bottom: auto; }

/* Переключатель анонимности */
.toggle-card { display: flex; cursor: pointer; }
.toggle-card .card-title { margin: 0; }
.toggle {
  width: 50px; height: 30px; border-radius: 15px; background: var(--star-off);
  position: relative; transition: background .2s; margin-bottom: auto;
}
.toggle span {
  position: absolute; top: 3px; left: 3px; width: 24px; height: 24px; border-radius: 50%;
  background: #fff; box-shadow: 0 1px 3px rgba(0, 0, 0, .2); transition: transform .2s;
}
.toggle-card[aria-pressed="true"] .toggle { background: var(--accent); }
.toggle-card[aria-pressed="true"] .toggle span { transform: translateX(20px); }

/* Тёмная плитка жалобы */
.tile-dark {
  background: var(--tile-dark-bg); color: var(--tile-dark-text);
  display: flex; align-items: center; justify-content: space-between; cursor: pointer; padding: 20px 22px;
}
.tile-title { font-size: 19px; font-weight: 700; letter-spacing: -.02em; margin-top: 4px; }
.arrow {
  width: 44px; height: 44px; border-radius: 50%; background: var(--accent); color: #fff;
  display: grid; place-items: center; font-size: 20px; flex: none;
}

/* Кнопка отправки */
.submit-bar {
  position: fixed; left: 0; right: 0; bottom: 0; padding: 12px 12px calc(12px + env(safe-area-inset-bottom));
  background: linear-gradient(to top, var(--bg) 70%, transparent);
}
.btn {
  display: block; width: 100%; max-width: 496px; margin: 0 auto; border: 0; border-radius: 20px;
  padding: 17px; background: var(--accent); color: #fff; font-weight: 700; font-size: 16px; cursor: pointer;
  transition: opacity .2s, transform .1s;
}
.btn:active { transform: scale(.98); }
.btn:disabled { opacity: .35; cursor: default; }
.btn.loading { opacity: .7; pointer-events: none; }

/* Готово */
.done-card { text-align: center; padding: 48px 22px; }
.done-card .hero-sub { margin: 0 auto; }
.done-check {
  width: 72px; height: 72px; margin: 0 auto 6px; border-radius: 50%; background: #fff; color: var(--accent);
  display: grid; place-items: center; font-size: 36px; font-weight: 800; animation: pop .4s ease;
}

.toast {
  position: fixed; left: 50%; bottom: 96px; transform: translateX(-50%); z-index: 10;
  background: var(--ink); color: #fff; padding: 10px 16px; border-radius: 14px; font-size: 14px;
  max-width: calc(100% - 32px); text-align: center;
}

@media (max-width: 340px) {
  .star { font-size: 38px; }
  h1 { font-size: 26px; }
}